Frequently Asked Questions
What the appropriate age range for your boxes?
Our boxes are designed for kids 5+. The lessons are simple enough that kids who are 8+ will be able to do most—if not all—of the cooking/assembling on their own. Even still, we always recommend parent supervision in the kitchen. Parents know their children, and their abilities best.
What is the billing schedule? Can my monthly subscription be canceled?
Subscription payments are processed on the 5th of each month, and current orders will need to be canceled prior to this date. We aren't able to cancel your order once it's been processed for fulfillment. After the 5th, you can cancel your renewal for the coming month. This can be done in your email order confirmation, or you can email us at firstname.lastname@example.org.
Will my monthly subscription be renewed automatically?
Yes, all subscriptions automatically renew unless you cancel your renewal, which you can do via "Manage Subscriptions" in your order's confirmation email, or you can email us at email@example.com. We'll send you an email letting you know your subscription is about to renew about a week in advance.
Will my 3, 6 or 12-month subscription be renewed automatically? Can I cancel it?
All subscription packages are set to auto renew and are paid at a discounted rate per box, up front. You may cancel the renewal of your subscription after the initial multi-month subscription has been fulfilled. This will disable to auto-renew. We'll send you an email letting you know your subscription is about to renew about a week in advance.
How do I cancel my order?
To cancel your subscription, retrieve the email confirming the most recent order and click “Manage Subscriptions.” From there, you will be able to cancel your Little Sous subscription. After the 5th of the month, you'll be able to cancel your renewal in the coming month. If you can't locate the confirmation email, just email us at firstname.lastname@example.org and we'd be happy to help you.
Will I get the 3-piece Opinel Knife Set every time I renew my 12-month subscription?
You will only receive the bonus 3-piece knife set as a gift with your first year's subscription. You will not receive it upon renewal.
How do I sign up for a subscription? Can I buy single boxes?
Just head over to mylittlesous.com/shop, click on the program you’d like and follow the prompts to payment. If you'd like to shop our single boxes or bundle packages, click the "Shop the Pantry" link at the bottom of the shop page.
How do I change my shipping address?
To change your address, pull up the recent email confirming your latest charge and click “Manage Subscriptions.” From there, you will be able to change the address to which we’ll send your Little Sous subscription. If you aren't able to locate your confirmation email, send us a note at email@example.com and we'd be happy to help!
I signed up for a new subscription: What box do I start with?
We ship bulk subscriptions twice per month, by the 10th and again by the 25th. If you order your subscription after the 25th, you'll receive the next month's box. Single boxes and bundle packages are shipped within 24 hours of receiving your order.
Return to sender policy: If your box was shipped, unclaimed, and then “returned to sender,” you will be charged for postage to re-ship your box.
Shipping Disclaimer: International shipping fees are not included in our box pricing.